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Effective date: April 18, 2026 · Last updated: October 5, 2026

Privacy Policy

This Privacy Policy describes how Mingle (mingle.fit) ("we," "us," or "our") collects, uses, shares, and protects information when you use our websites, applications, and services (collectively, the "Service").

1. Information we collect

  • Account data: such as name, email address, and authentication identifiers when you register or sign in.
  • Sign in with Google: if you choose to sign in with Google, Google shares your name, email address and profile photo with us. We do not receive your Google password.
  • Usage data: such as session activity, feature usage, approximate location derived from IP (if collected), device and browser type, and diagnostic logs to operate and improve the Service.
  • Default language suggestion: when you open the app or start a session without choosing languages in the URL, we may infer an approximate country from your IP address or from trusted proxy headers (for example when using Cloudflare) to suggest default languages, including which language we pre-select for "My language" (translation target) on the landing page. That inference is not stored in our database for this purpose. On other pages we may still use your browser language when geo is unavailable. You can always change languages in the UI or via URL parameters.
  • Transcripts, audio and recordings: when you use live translation, meetings, calls or messaging, your audio and the text generated from it are processed to provide the Service. Where permitted by applicable local laws, we may store transcripts, audio recordings and screen recordings for quality purposes, such as maintaining, troubleshooting and improving the Service. How long we keep them depends on your settings, the feature you use and our legal obligations.
  • Messages: when you use chat, we store the messages you send and receive, who they are between and when they were sent, so they can be delivered and shown on every device you sign in on. Each message is translated into the reader's language, and we keep the original text with its translations. If you edit a message, the earlier text is replaced; if you delete a message for everyone, its text and translations are erased from our servers. Deleting a message or a chat "for me" only hides it from you.
  • Photos, videos, voice notes and files: what you choose to send in a chat (including photos or videos you take with the camera and any edits you make to them, voice notes and documents) is uploaded to our servers and stored so the people in that chat can open it. Your profile photo is stored the same way and is visible to the people you talk to.
  • Contacts: the mobile app asks for access to your contacts only when you choose to share a contact in a chat. It opens your phone's contact picker, and only the one contact you pick (its name, phone numbers and email addresses) is sent, as a message in that chat. We do not upload or store your address book.
  • Location: the mobile app asks for your precise location only when you choose to send your location in a chat. The location you send is stored as a message in that chat. We do not track your location in the background.
  • Camera and microphone: the mobile app uses the camera and microphone only for the features you open: live translation, voice notes, calls and meetings, taking photos or videos to send, scanning QR codes and translating text the camera sees. Text in camera images is recognised on your device; only the recognised text is sent to us to translate, not the image. Screen sharing in a meeting starts only when you choose it.
  • Device and notifications: if you allow notifications, we store a push token for your device, and whether it is Android or iOS, so we can tell you about new messages and calls. On your device the app keeps a cache of your recent chats so they open quickly; it is cleared when you sign out.
  • Reports and blocks: if you report a message or a person, we receive the report together with the details needed to review it, such as the message, the conversation and the accounts involved. If you block someone, we store that so they can no longer message you.
  • Payment data: billing details are processed by our payment providers; we typically receive limited payment metadata (not full card numbers).

2. How we use information

We use information to provide, secure, and improve the Service; personalize your experience; communicate with you about your account and updates; detect abuse and fraud; comply with law; and analyze usage in aggregate or de-identified form.

3. How we share information

We may share information with service providers who assist us (e.g., hosting, analytics, payment processing, translation or speech infrastructure) subject to appropriate safeguards. We may disclose information if required by law, to protect rights and safety, or in connection with a merger or acquisition.

Some features in the mobile app connect to other services directly: map previews of a shared location are loaded from OpenStreetMap and Mapbox, which therefore receive the location shown and your IP address; push notifications are delivered through Expo and Google (Android) or Apple (iOS); and Sign in with Google is handled by Google. Calls and meetings run on our real-time media provider, and speech recognition, translation and voice features use our speech and translation providers.

We do not sell your personal data — ever.

4. Cookies and similar technologies

We may use cookies and similar technologies for authentication, preferences, security, and analytics. You can control cookies through your browser settings; disabling some cookies may limit functionality.

5. Data retention

We retain information as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary by data type and jurisdiction.

6. Security

We protect your data using industry-standard security practices, including encryption in transit (HTTPS/TLS), hashed passwords and restricted access to our systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Health information (not HIPAA compliant)

Mingle is not HIPAA compliant. The Service is not designed to handle protected health information (PHI) under the US Health Insurance Portability and Accountability Act (HIPAA). Please do not use it to collect, store or share PHI or other sensitive health information.

8. International transfers

If you use the Service from outside the country where we operate, your information may be processed in countries that may have different data protection laws. Where required, we use appropriate safeguards for cross-border transfers.

9. Your rights and choices

Depending on your location, you may have rights to access, correct, delete, or export your personal information, or to object to or restrict certain processing. You may also unsubscribe from marketing emails via the link in those emails. To exercise rights, contact us as described below. You may lodge a complaint with a supervisory authority where applicable.

Deleting your account: you can delete your account at any time in the mobile app (You → Delete account) or on the website (Settings → Account). You will be asked to confirm with your email address and, if your account has one, your password. Deleting your account permanently removes your profile, profile photo, sign-in details, chat list, settings, translation history and any saved voice, and cancels any active subscription so you are not charged again. Messages and files you already sent remain in the chats of the people you sent them to, without your name. If you cannot sign in, you can ask us to delete your account by writing to admin@mingle.fit from the email address on the account.

10. Children

The Service is not directed to children under the age required by applicable law. We do not knowingly collect personal information from children in violation of those laws.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised policy and update the effective date. Material changes may require additional notice where required by law.

12. Contact

When you use the Contact form on our website, we collect the information you provide (such as name, email, optional company, subject, and message) so we can respond to you. Submissions are stored in our systems and a copy may be sent by email to our team (for example admin@mingle.fit) for handling. We use this information only to communicate with you about your request unless we say otherwise or the law requires something different.

If you sign up for our newsletter on the website, we store your email address to send occasional product updates. Each address is stored once; you can unsubscribe using the link in any newsletter email we send, when applicable.

For other privacy-related requests or questions, contact us through the support channels listed on our website or the Contact page.

This policy is provided for general information. Legal requirements vary by region; consider professional advice for compliance with laws that apply to you.

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